Managed IT Services
For most SMBs and Turkish subsidiaries, running modern IT requires expertise across identity, endpoint, security, compliance and licensing — depth that's hard to maintain in-house. Managed IT externalizes the operational layer with a contractual SLA and monthly reporting.
M365 Administration
Tenant, user lifecycle, e-mail security, OneDrive / SharePoint governance.
Intune Device Management
Windows, macOS, iOS, Android — baselines, app deployment, encryption.
Identity & Access
Entra ID, Conditional Access, MFA / passkey, privileged identity management.
Monthly Report
Security incidents, patch posture, backup status, license usage, recommendations.
What's included
- Microsoft 365 administration — tenant, user lifecycle, e-mail security, OneDrive / SharePoint governance.
- Endpoint management with Intune for Windows, macOS, iOS, Android. Configuration baselines, app deployment, encryption, selective wipe.
- Identity and access — Entra ID, Conditional Access, MFA / passkey rollout, privileged identity management.
- Backup — Acronis or Microsoft 365 native backup with verified restore tests.
- Helpdesk + ticketing — central portal, e-mail intake, priority-based SLA, monthly resolution metrics.
- Monthly report — security incidents, patch posture, backup status, license usage, recommendations.
Optional layers
- 24/7 incident response retainer
- Microsoft Sentinel SIEM monitoring (with MSSP partner for night-shift)
- Quarterly executive review with CIO-level recommendations
- On-site visits (additional fee outside greater Istanbul)
Frequently Asked Questions
M365 tenant administration, Intune-managed device lifecycle, e-mail security tuning, user onboarding/offboarding, MFA / passkey enforcement, backup verification, monthly security report, ticketing system access, defined response SLA. Optional add-ons include 24/7 incident response and Microsoft Sentinel monitoring.
Pricing is per user per month, scaled by the level of service. For 50–200 user companies the typical range falls within the published SMB market band. We share specific figures after a 30-minute discovery call — the right number depends on devices per user, security tier, compliance scope and 24/7 coverage requirement.
Standard tiers: P1 (system down) — 1 business hour; P2 (degraded) — 4 business hours; P3 (single user / standard) — same business day; P4 (request) — within 2 business days. 24/7 SLAs and faster response times are available on premium contracts.
Often we augment rather than replace. The most common pattern: your internal IT generalist focuses on business-application work and user proximity; we handle M365 administration, security, compliance and escalation. For small companies (under 30 users) full outsourcing is typically more economical.
How Xen Bilişim delivers Managed IT Services
- 1. Discovery: Stakeholder interviews, current-state inventory, compliance review and risk mapping; deliverable: written discovery report.
- 2. Plan: Target architecture, SKU/licence selection, migration plan and SLA scope documented; quote signed.
- 3. Implement: Phased rollout with pilot → full deployment; user training and runbook delivered; KVKK/ISO compliance evidence collected.
- 4. Operate: Continuous monitoring, quarterly health-checks, incident response and roadmap reviews — under MSP retainer or project-end transfer.
Typical end-to-end timeline: 4-6 weeks (varies by scope).