This Privacy Policy explains how Xen Bilişim Danışmanlık Hizmetleri Ltd. Şti. collects, uses, stores and protects information about visitors to www.xen.com.tr and users of our services. It complements the KVKK-specific Privacy Notice.
01Scope
This policy applies to the website www.xen.com.tr and connected services operated by Xen Bilişim Danışmanlık Hizmetleri Ltd. Şti.. For employment-related personal data and our internal HR records, separate notices apply.
02Information We Collect
Information you provide directly (name, e-mail, phone, company, message content via forms), information collected automatically (IP address, browser, device, pages visited, cookies), and information from business interactions (correspondence, contracts, support tickets).
03How We Use Information
To respond to your enquiry, deliver services, fulfil contracts, communicate about service-related matters, improve our website, comply with legal obligations, and (with your consent) send commercial marketing.
04Sharing of Information
We share information with service providers strictly as necessary (hosting, e-mail, analytics) under contractual confidentiality. We disclose information when required by law (court orders, regulatory requests). We do not sell personal information.
05Cookies and Analytics
We use cookies as described in our Cookie Policy. Analytics cookies (Google Analytics, Microsoft Clarity) only operate with your consent via the cookie banner. You can revoke consent at any time.
06Security
We apply technical and organizational measures to protect personal data, including encryption in transit (HTTPS), access controls, audit logging and regular security reviews. No system is perfectly secure; if a breach occurs we follow KVKK notification requirements within 72 hours.
07Children
Our website is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can delete it.
08Your Choices
You can request access, correction or deletion of your data; opt out of marketing communications via the unsubscribe link in each message; withdraw analytics cookie consent via the cookie banner; close your account if applicable. See the KVKK Privacy Notice for detailed rights and how to exercise them.
09International Transfers
Some services we use may store data in countries other than Türkiye (e.g. EU, US for Microsoft 365). Such transfers happen under KVKK Article 9 — typically subject to your explicit consent (cookie banner for analytics) or KVKK Authority frameworks.
10Contact
For privacy enquiries: [email protected]. For formal data subject requests, use the Data Subject Request Form at /en/data-subject-request/.
For questions about this notice, please reach us at [email protected] / 0850 259 5949