IT for Retail & E-Commerce
Retail and e-commerce IT in Türkiye spans POS, ERP, e-commerce platforms (Trendyol, Hepsiburada, Amazon, n11, ÇiçekSepeti, hepsiglobal etc.), warehouse, customer service and KVKK posture around extensive customer personal data.
POS + ERP Atop
Retail software preserved; we layer M365 + security.
Marketplace
Trendyol, Hepsiburada, Amazon, n11 integration patterns.
KVKK + Customer Data
Marketing consent (ETK), IYS, breach response.
Omnichannel Reporting
Power BI across in-store + e-commerce + marketplace channels.
What's different about retail
- POS at store level + ERP at HQ — sync, inventory, pricing.
- Marketplace platforms — Trendyol, Hepsiburada, Amazon TR, n11. Each with own integration patterns.
- Customer personal data at scale — millions of records, marketing consent, IYS posture.
- Seasonal load — Black Friday, holiday seasons spike traffic and data.
- Multi-warehouse / multi-store — geographic distribution.
- Returns and reverse logistics — integrated workflow.
Frequently chosen with this service
Licenses commonly selected on the same project — each product page has comparisons, FAQ and a quote/cart.
Frequently Asked Questions
Each marketplace (Trendyol, Hepsiburada, Amazon, n11) has its own API. Mid-market retailers often use a connector platform (Akinon, Logo Marketplace, IkasGlobal etc.) that normalizes integration. We work alongside the connector platform, not replacing it.
Three regimes apply: KVKK (data protection), ETK (commercial electronic message consent), IYS (commercial sender registry). Each has separate consent flows and registry requirements. We design the consent capture, IYS posture and data architecture accordingly.
POS data flows into ERP, ERP data flows into Power BI dashboards. Day-of-trading metrics, store performance, basket analytics. POS itself stays specialist.
For e-commerce, cloud-elastic infrastructure (Azure App Service, App Gateway scaling). For POS, robust local network with offline-tolerant POS. For staff, M365 F-tier licensing for seasonal hires.
How Xen Bilişim delivers IT for Retail & E-Commerce
- 1. Discovery: Stakeholder interviews, current-state inventory, compliance review and risk mapping; deliverable: written discovery report.
- 2. Plan: Target architecture, SKU/licence selection, migration plan and SLA scope documented; quote signed.
- 3. Implement: Phased rollout with pilot → full deployment; user training and runbook delivered; KVKK/ISO compliance evidence collected.
- 4. Operate: Continuous monitoring, quarterly health-checks, incident response and roadmap reviews — under MSP retainer or project-end transfer.
Typical end-to-end timeline: 4-6 weeks (varies by scope).