PC Maintenance Contract
The simplest entry point to IT support for small companies: a fixed monthly fee covering remote help-desk, on-site visits and routine IT housekeeping. Scales up to full managed-IT as the company grows.
Remote Helpdesk
Same-day response for user issues, software install, configuration.
On-site Visits
Scheduled and emergency visits — Istanbul standard, broader Türkiye on request.
Hardware Lifecycle
Procurement guidance, deployment, refresh planning, secure decommissioning.
M365 Administration
User onboarding/offboarding, mailbox, OneDrive, Teams housekeeping.
What's typically included
- Remote helpdesk during business hours
- A defined number of on-site visits per month
- Microsoft 365 user lifecycle and tenant administration
- Endpoint patching status review
- Backup status monitoring
- Quarterly inventory and license usage report
How it differs from full managed IT
PC maintenance contracts are the entry tier — focused on user-facing IT and reactive support. Full managed IT (separate page) adds proactive monitoring, Microsoft Sentinel, Conditional Access design, KVKK posture, monthly executive reporting. As companies grow past ~25 users, the upgrade path is natural.
Frequently Asked Questions
PC maintenance is the entry tier — reactive helpdesk + scheduled visits + basic M365 administration. Managed IT adds proactive monitoring, SIEM, advanced security, compliance posture and CIO-level reporting. The right tier depends on company size, regulatory load and risk appetite.
Yes — macOS is increasingly common in Türkiye SMBs (especially design, software, marketing teams). We support macOS endpoint management via Intune or Jamf, plus standard helpdesk for Apple-specific software.
Remote support is country-wide. On-site visits are routine in greater Istanbul and most major cities; for remote locations we coordinate via partner network or extra travel allowance. Most issues are resolved remotely without site visits.
Standard contracts run 12 months with monthly billing, renewing annually. Shorter trial periods are available for small SMBs evaluating the relationship.
How Xen Bilişim delivers PC Maintenance Contract
- 1. Discovery: Stakeholder interviews, current-state inventory, compliance review and risk mapping; deliverable: written discovery report.
- 2. Plan: Target architecture, SKU/licence selection, migration plan and SLA scope documented; quote signed.
- 3. Implement: Phased rollout with pilot → full deployment; user training and runbook delivered; KVKK/ISO compliance evidence collected.
- 4. Operate: Continuous monitoring, quarterly health-checks, incident response and roadmap reviews — under MSP retainer or project-end transfer.
Typical end-to-end timeline: 4-6 weeks (varies by scope).