Sophos MDR (Managed 24/7 SOC)
Sophos MDR (consolidated to a single tier in 2024 — previous "Essentials" vs "Complete" tier split removed) is the managed security service for SMBs and mid-market that cannot stand up an in-house SOC. Sophos's analyst team delivers 24/7 monitoring, threat hunting, automated + human-managed response, and incident response. 1M USD Breach Protection Warranty + Sophos X-Ops threat intelligence included.
24/7 Human Monitoring
Sophos SOC analysts watch your tenant around the clock; average MTTR 28 minutes.
Full Response Authority
Analysts take direct action: host isolation, account suspension, file deletion.
Threat Hunting
Hourly proactive IOC search; catches APT and advanced threats.
1M USD Breach Warranty
External incident response costs covered up to USD 1M (per contract terms).
MDR vs XDR Self-Management
MDR: managed service — Sophos analysts do the work. XDR: self-management toolset for your in-house security team. SMBs typically pick MDR; orgs with security staff pick XDR.
Telemetry ingested
Native Sophos Endpoint + Firewall + Email. Third-party: Microsoft 365/Defender, AWS, Azure, GCP, Okta, AD, CrowdStrike, SentinelOne, Carbon Black, Meraki, Fortinet, Palo Alto.
Licensing
Per User · Annual Subscription
- 1 year
- 3 years (recommended ~20% discount)
Minimum 50 users. Third-party telemetry ingest may require additional licensing.
Who is this for?
Frequently Asked Questions
Yes — 2024: MDR Essentials + MDR Complete consolidated into single "Sophos MDR" tier with full features.
~28 minutes for critical incidents (1 min detect / 25 min investigate / 38 min contain).
UK and USA analysts cover the shift. Xen Bilişim handles Turkish-language coordination during business hours.
Up to 1 million USD external incident-response costs covered per contract terms.
Major carriers list Sophos MDR as a recognised control; can reduce premium.
Xen Bilişim Deployment Process
- 1. Discovery & sizing: Current environment, user count, OS/cloud distribution and compliance requirements analysed; correct SKU and licence count proposed.
- 2. Pilot deployment: A 10-25 device subset goes live; integration with existing security stack tested; alerting + reporting configured.
- 3. Full rollout: Phased rollout across all endpoints; policy templates applied; user training and IT runbook delivered.
- 4. Optimisation & follow-up: 90-day post-launch tuning: false-positive triage, policy hardening, KPI review and quarterly health-checks.
Typical end-to-end timeline: 2-4 weeks (varies by user count and integration scope).