Xcitium Managed — 24/7 MDR + SOC Service
Xcitium Managed (MDR) is the mid tier of the Xcitium Platform (xcitium.com official lineup). Includes all of Advanced (EPP + EDR + ZeroDwell) plus a 24/7 Xcitium SOC team: real-time monitoring, alert triage, threat hunting and incident response. Positioned (per xcitium.com) at "less than the price of a coffee a month" — designed for organisations without their own SOC. Policy-violation and stealth-threat monitoring are included.
24/7 SOC Monitoring
Xcitium analysts continuously triage events; serious threats escalated within minutes.
Proactive Threat Hunting
Beyond passive monitoring — dwell-time hunts and behavioural-anomaly investigations.
Policy-Violation Watch
Unauthorised software, USB use, network anomalies are reported.
ZeroDwell Included
All Advanced-tier EPP+EDR+ZeroDwell technology is included automatically.
Who is it for?
Ideal for SMB and mid-market (30–500 users) without an in-house 24/7 SOC but with real monitoring/response needs. Strongly supports KVKK Article 12 "appropriate technical measures".
Xcitium Tier Comparison
The table below compares the Managed tier you are viewing with other Xcitium tiers.
| Feature | Advanced | Managed (you) | Complete (XDR) |
|---|---|---|---|
| ZeroDwell Containment | ✓ | ✓ | ✓ |
| EPP (Endpoint Protection) | ✓ | ✓ | ✓ |
| EDR (Detection & Response) | ✓ (Windows) | ✓ (Windows) | ✓ (Windows) |
| 24/7 Xcitium SOC service | — | ✓ | ✓ |
| Proactive threat hunting | — | ✓ | ✓ |
| Cloud-layer correlation (M365/AWS/Azure) | — | — | ✓ |
| Network telemetry correlation | — | — | ✓ |
| Identity / email correlation | — | — | ✓ |
| Management model | Self-managed | Co-managed | Fully-managed |
| Typical user count | 20-500 | 30-500 | 100+ |
When to move to Complete (XDR)?
Upgrade to Xcitium Complete when cloud, network and email layers also need to enter SOC correlation alongside endpoint.
Licensing
Per Managed Device · Annual Subscription
- 1 year
- 3 years (recommended)
MDR/SOC service priced on top of Advanced tier. SLA: 24/7 monitoring with critical-alert response time commitment. Confirm Türkiye time-zone support with distributor.
Who is this for?
Frequently Asked Questions
SOC is global 24/7. For Turkish-language escalation, request a written commitment from the local distributor.
Critical (P1) alerts typically commit to minute-level response. Exact SLA defined per contract — Xen Bilişim presents concrete figures at proposal stage.
Monthly per-device MDR service fee on top of Advanced. Varies with volume + commitment; per xcitium.com positioning, low marginal cost.
Yes — Xcitium SOC works in parallel; your IT team retains full console access.
No — policy violations, anomalous user behaviour, USB/network events are also reported; filter levels are customisable.
Xen Bilişim Deployment Process
- 1. Discovery & sizing: Current environment, user count, OS/cloud distribution and compliance requirements analysed; correct SKU and licence count proposed.
- 2. Pilot deployment: A 10-25 device subset goes live; integration with existing security stack tested; alerting + reporting configured.
- 3. Full rollout: Phased rollout across all endpoints; policy templates applied; user training and IT runbook delivered.
- 4. Optimisation & follow-up: 90-day post-launch tuning: false-positive triage, policy hardening, KPI review and quarterly health-checks.
Typical end-to-end timeline: 2-4 weeks (varies by user count and integration scope).