Managed IT Pricing in 2026: Per-User, Per-Device or Pay-Per-Ticket?

Picture two support quotes for the same 25-person office. One asks 1,200 TL per user per month, the other a flat all-inclusive 25,000 TL. Roughly 30,000 versus 25,000; looks like an easy call. It isn’t. The two quotes almost certainly don’t cover the same things, and in IT maintenance contracts a price comparison is really a scope comparison. Here’s how each model works, what the market is quoting in 2026, and how to compare two offers line by line.

Which pricing models will you run into?

Model	How it works	Best fit
Per-user	Headcount × fixed monthly fee; device count doesn’t matter	Mobile teams running a laptop, phone and tablet each
Per-device	Separate unit price for PCs, servers, firewalls	Offices with a clean inventory and one device per person
Flat monthly (all-inclusive)	Whole environment for one fee; an outsourced IT department	Companies without internal IT that want a predictable budget
Block hours	Prepaid bundle of hours, drawn down as used	Small teams that rarely need support
Break-fix	No contract; hourly billing per incident	Micro businesses under 5 users, one-off jobs

Kaseya’s global MSP pricing survey puts numbers on this: 26% of providers price on a combined user-plus-device basis, 21% purely per user, and 13% purely per device. Prepaid hour bundles sit near the bottom of the list. There is no single correct model; the right one depends on your inventory.

What are the going rates in 2026?

An honest caveat first: there is no independent, survey-based MSP price benchmark for Türkiye. Most providers publish no prices at all and quote only after an assessment. Among the few that do publish 2025-2026 lists, the visible bands are: 800-2,000 TL per user per month, 400-800 TL per workstation, and 2,000-5,000 TL per server. Flat monthly packages start around 8,000-12,000 TL and climb past 40,000 TL for multi-site setups with servers.

For a global reference point, the same Kaseya survey found the most common per-user price bracket is 50-100 USD a month. Per-device pricing clusters in the same range.

Why are these bands so wide? Because an 800 TL user fee usually means business-hours remote support plus basic monitoring, while a 2,000 TL fee can include EDR, backup verification and a fast SLA. Don’t compare the band; compare what’s inside it.

What actually drives the price?

When we prepare a quote, the first question is not how many computers you own. It’s your server and branch structure. A 30-user single office and a 30-user company spread across three sites are very different workloads. The main cost drivers:

• Servers, firewalls and network gear — one physical server generates more work than ten workstations
• SLA level — business-hours support and 24/7 on-call are priced worlds apart
• On-site service — scheduled visits versus billed-per-call for anything remote can’t fix
• Security layer — is EDR, email security and backup monitoring in the package or extra?
• Number of branches and locations

Here lies the classic trap of the cheap quote: every item left out of scope comes back during the year as a billed ticket, and emergency call-out rates typically run 2-3 times the normal hourly fee. Add it all up in December and the “expensive” flat package often turns out cheaper; we’ve watched that math play out many times.

How do you compare two quotes properly?

1. Written scope list — are inclusions and exclusions itemised, one by one?
2. SLA matrix — a 15-30 minute first-response commitment for critical incidents is a reasonable ask. “We respond as soon as possible” is not an SLA.
3. Proactive monitoring — is 24/7 RMM monitoring part of the deal, or do they only act when you call?
4. Patch and backup responsibility — who applies security updates and checks backups, and how often?
5. On-site terms — are visits included, and is travel billed separately?
6. Term and exit clause — in TL contracts, which index governs the annual price adjustment, and what is the notice period?

Run both quotes through these six lines and the opening 25,000-versus-30,000 comparison usually turns into a very different picture. Before signing anything, it’s also worth weighing whether managed IT fits your business at all.

Frequently asked questions

Is a maintenance contract worth it for a 10-person office? With no server and everything in the cloud, a light per-user package will do. With a server, local ERP or production software on site, the math changes: one day of downtime can cost more than the annual difference between contract options.

What does a maintenance contract usually not cover? Project work (office moves, server installations, infrastructure refresh), hardware parts and software licences are normally out of scope. A good quote states these exclusions explicitly; walk away from one that doesn’t.

Does the price stay fixed all year? Annual adjustments are standard in TL-denominated contracts in Türkiye. Get the indexing clause (CPI, currency or a fixed rate) written in up front and you’ll never argue about a surprise increase.

We have our own IT person. Do we still need a contract? That’s exactly what the co-managed model is for: your internal team handles daily work while the provider covers monitoring, security and backup. For one-person IT departments it also means cover during holidays and crunch periods.

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To see a real number for your own environment, send your user count, server and branch details through our quote form; we answer most requests the same day, typically within 4 hours, with a written scope. Questions? Get in touch.